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FAQ

FAQ

Can I buy direct from the factory?

We do not sell directly. It is possible to purchase our products from one of our Sales Representatives. To find the one closest to you, visit: representatives.

How can I request samples?

You can request our samples by email [email protected].

How to access Rometal catalogs?

The updated digital versions of both the technical and summary catalogs are available for download at catalog.

I'm having trouble finding a product.

Our products are available at the main retailers in the country and in some e-commerce stores. If you have difficulty locating one, contact our Sales Representative from your region. To find the one closest to you, visit: representatives.

How do I recognize if my door(s) are suitable for the project?

Rometal products are designed for a wide range of applications. Doors are a predominant part of these functionalities, which sometimes may present capacity restrictions: loads and/or dimensions, considering the technology embedded in the system. Therefore, specifying the door appropriately is essential for your experience to be pleasant and safe. To properly guide your project, identify the following aspects:

- Door weight.

- Door thickness.

- Maximum/minimum door widht to the system applied.

- Discount/Additional applicable for installing the system on the door.

- Adequate dimensional proportion for a stable condition of the door.

How do I estimate the weight of my door(s)?

Rometal offers an interactive calculator, where it is possible to check the weight of the component in advance, applicable to different materials. Just enter the dimensional information and you're done! Go to: calculator.

If you have any questions about how to specify the appropriate system for the weight of your door, please contact our technical team.

Does the thickness of my door(s) affect the choice of system?

Technical manuals and catalogs explicitly inform the thickness restrictions established for each application. Therefore, it is extremely important to consult the support material before starting the process of purchasing or manufacturing your doors.

Among the different product lines, there may be particular requirements for a certain set to be installed. Thickness characteristics may be required for certain products to meet minimum spacing/distance, embedding or fixing requirements. Pay attention to the information presented in our support materials. Make sure this information is covered by checking our support materials, available on our official platforms.

What are the maximum/minimum width(s) or height(s) that I can apply to my door(s) when installing Rometal systems?

Technical manuals and catalogs explicitly inform the restrictions established for each application. Therefore, it is essential to consult the support material before starting the process of purchasing or manufacturing your doors.

Among the different product lines, there may be particular requirements for a certain set to be installed. Pay attention to the information presented in our support materials and make sure that this information is covered, through the materials available on our official platforms.

If you have any questions about how to specify the appropriate system for the width of your door, please contact our technical team.

What measure(s) of discount/addition do I need to apply to the height of my door(s)?

Rometal offers an interactive calculator, where you can recognize the discount or increase applicable to your door, in each type of system. To do this, simply identify the chosen Rometal solution and inform the internal/external height of the opening of your furniture. This way, your door will be at the appropriate height to receive the hardware. Go to: calculator.

If you have any questions about how to adapt the size of your door(s), please contact our technical team.

What dimensional orientation(s) can I consider for my door(s) project?

We understand that all projects have their particularities and assembly contexts. In advance, it is possible to understand the dimensional orientation of your door, especially in applications in cabinets with suspended support or base support, and passage doors.

Adequate dimensional orientation also allows for the correct adaptation and effectiveness of straightening elements. Therefore, to learn more about the safety and functionality of our systems and accessories in your project, contact our technical team.

Does Rometal have its own assembly team to install its systems?

Rometal does not accredit external teams or companies to install its systems. All support is provided through materials available such as catalogues, manuals (physical and electronic) and assembly videos published on our official platforms. Technical support can be provided by a trusted professional or through recommendations from authorized resellers and representations throughout Brazil.

To clarify further questions about how to install your hardware, contact our technical team.

How do I participate in Rometal training/qualifications?

Rometal has a specialized internal team to assist in training your team or company. To find out more, contact our commercial sector.

Technical Questions

We're ready to help! That's why we've set up a new Customer Relations channel where you can ask technical questions about products and applications.

  Contact us via Whatsapp

SAC

At Rometal, ensuring customer satisfaction is of fundamental importance. If you have any problems with a product or are dissatisfied, please contact our Customer Service department.

  [email protected]

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Systems Unit

Rodovia BR 470 | Km 174,5 |

Nº 4075 Universal | Zipcode 95330-000

Veranópolis | RS | Brasil |

Phone (54) 3441-3100

Aluminum Unit

Estrada Velha da Vacaria |

Nº 1339 Sapopema | Zipcode 95330-000

Veranópolis | RS | Brasil |

Phone (54) 3441-3100

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